Terms of Service

These terms are between you and Bona Pizza Catering, a halal catering business in San Jose, California. Reach us at orders@bonapizzacatering.com or (408) 448-5050, Monday through Sunday, 10:00 AM to 8:00 PM.

An order submitted through the site is a request, not a confirmed booking, until we accept it. We confirm by email. We may decline or cancel an order — for example if we are fully booked for that date, the address falls outside our delivery area, an item is unavailable, pricing was listed in error, or we suspect fraud. If we cancel an order you have paid for, we refund it in full.

You are responsible for the accuracy of what you enter: address, date, time, guest count and contact details. We cannot be responsible for an order delivered to an address you gave us incorrectly.

We ask for at least 24 hours’ notice on catering orders, and 48 to 72 hours for events of 100 guests or more. Shorter notice is sometimes possible — call us and we will tell you honestly whether we can do it well.

• ·Menu prices are shown on the site and may change at any time. The prices that apply to your order are the ones shown when you place it.
• ·Delivery fees and order minimums depend on the distance to your address and are shown at checkout before you pay.
• ·California sales tax is applied where required.
• ·Tips are optional, are entirely at your discretion, and go to the team who prepares and delivers your order.
• ·Promo codes have their own conditions, cannot be exchanged for cash, and may be limited to one per order. We may void a code that was obtained or used improperly.

Payment is taken at checkout through Stripe. By placing an order you authorize us to charge the payment method you provide for the order total shown, including tax, delivery fee and any tip you add.

If something changes after your order is placed — you add items, your guest count grows, or a delivery requires more than was agreed — we will contact you first and only charge the additional amount once you approve it.

If you believe a charge is wrong, contact us before disputing it with your bank. We would rather fix a mistake directly and quickly.

Plans change — tell us as early as you can and we will do our best. Changes to an order (items, timing, headcount or address) are subject to our capacity and to how much preparation has already started.

• ·Cancel at least 24 hours before your scheduled delivery or pickup time and we refund your order in full.
• ·Inside 24 hours, we refund whatever we have not already bought, prepared or committed staff to. We will tell you exactly what that amount is before we process it.
• ·If nobody is available to receive a delivery at the agreed address and time, and we cannot reach you, the order is treated as delivered and is not refundable.

Refunds are issued to the original payment method and usually take 5 to 10 business days to appear.

Delivery times are our best estimate. We plan for traffic, but we are not liable for delays caused by things outside our control — weather, road closures, accidents, building access, or incorrect address details. If we are running late we will call you.

Someone needs to be available at the delivery address at the agreed time to receive the order. For office and campus deliveries, please make sure we can get through security or reception.

Every item on our menu is made with 100% halal-certified ingredients. That is a commitment we take seriously and have kept for over twenty years.

Our food is prepared in a kitchen that handles wheat, dairy, eggs, soy and other common allergens. We will do everything we reasonably can to accommodate a dietary requirement you tell us about in advance, but we cannot guarantee that any item is free from a particular allergen or from cross-contact. If a guest has a severe allergy, please take that into account when deciding what to serve.

Once an order is delivered or picked up, the food is in your care. Please serve or refrigerate it promptly — perishable food should not sit at room temperature for more than two hours — and follow normal food-safety practice. We are not responsible for food that has been held, reheated or stored improperly after it leaves us.

Orders earn 5% of their food subtotal back as rewards. Once the balance reaches $25.00 you choose how to receive it: a prepaid Visa^® e-gift card, or credit toward your next catering order. The full program terms are on the Rewards page and form part of these terms.

• ·Rewards are earned on the food subtotal after discounts, excluding delivery fees, sales tax and tips, and only on orders that are completed. Cancelled orders earn nothing.
• ·Rewards belong to the person who placed the order and are issued to the email address on that order. They have no cash value until redeemed.
• ·We may modify or end the program at any time. Balances already earned at that point will still be honored.
• ·Rewards earned through fraudulent orders, chargebacks, or attempts to game the program may be cancelled, and we may refuse future rewards to the account involved.

Gift card eligibility. Many employers, clients, schools and public agencies restrict whether their staff may accept a gift card from a vendor, and we have no way of knowing the rules that apply to you. A gift card is therefore never the only way to take a reward: credit toward your next order is always available for the same amount.

• ·When you request a prepaid Visa® e-gift card, you confirm that you are permitted to receive it from Bona Pizza Catering — by your employer, your client, or whoever the catering was ordered for.
• ·Determining whether you are permitted to accept a gift card, and complying with any policy, contract or law that applies to you, is your responsibility. We rely on your confirmation and do not independently verify it.
• ·If you are not permitted to accept a gift card, or you are unsure, choose credit toward your next order at redemption instead. If you have already requested a card and it has not been sent, email us and we will switch it.
• ·Gift cards are not offered as an inducement to place or influence any order, and we will withdraw the option for an organization that tells us its staff may not accept one.
• ·We may decline to issue a gift card and pay the balance as next-order credit instead, at our discretion.

Please use the site for what it is for. Do not attempt to access other customers’ information, interfere with the site, scrape it at scale, or use automated means to probe the rewards lookup. We may block access that threatens the site or other customers’ privacy.

The Bona Pizza name and logo, the photography, menu descriptions and page content on this site belong to us. You are welcome to share links to it; please do not copy it for commercial use without asking.

The website is provided as it is. We work hard to keep menu items, prices and availability accurate, but we do not warrant that the site will be uninterrupted or error-free, or that every listing is free of mistakes. Nothing in these terms limits any right you have under California consumer law that cannot be limited.

To the fullest extent the law allows, our total liability arising out of or relating to an order or to your use of this site will not exceed the amount you paid for the order in question. We are not liable for indirect, incidental or consequential losses — including lost profits, lost business, or the cost of replacing an event — even if we were told they were possible.

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Santa Clara County, California, and we both consent to that venue.

Before filing anything, please email us at orders@bonapizzacatering.com and give us 30 days to put it right. Most problems with a catering order can be fixed with a phone call.

We may update these terms. The version in effect for your order is the one published when you place it, and the date at the top of this page shows when it last changed.