Privacy Policy

Bona Pizza Catering (“we”, “us”) is a halal catering business based in San Jose, California, serving the greater Bay Area. You can reach us at orders@bonapizzacatering.com or (408) 448-5050. We are responsible for the personal information described in this policy.

When you place an order we collect:

• ·Your name, email address and phone number.
• ·For delivery orders, the delivery address, including any apartment, suite or unit number.
• ·Event details you choose to provide: event or business name, date, time and guest count.
• ·Your order itself — items, sizes, quantities, utensil counts, special instructions, and any per-item names you add for group orders.
• ·Any notes you write for our kitchen or drivers, and any promo or contractor code you use.
• ·Your billing name and address, when it differs from the delivery address.
• ·Whether you ticked the box at checkout allowing us to keep your contact details on file for order updates, and when you did.

That last box is ticked by default and you can untick it. Leaving it ticked lets us keep your name, email and phone number on file to confirm your order, send your receipt and updates, track your rewards balance and reach you about future orders. Unticking it means we use your details for that one order and do not contact you beyond it — we still have to keep the order itself as a business record.

Card payments are processed by Stripe. Your full card number, expiration date and security code go directly to Stripe and are never received or stored on our servers. We keep only what we need to match a payment to an order and to issue refunds: the card brand, the last four digits, and the identifiers Stripe gives us for the payment and the customer record.

Our rewards program has no accounts. Balances are calculated from your order history each time you look them up, using the email address and phone number on your orders. When you cash out a balance we also keep a record of the amount, the date, which payout you chose — a Visa^® e-gift card or credit on your next order — and, for a gift card, your confirmation that you are permitted to receive one, with the date you confirmed it.

Please note: anyone who knows both your email address and your phone number can look up your Bona Rewards balance and the order history tied to them (dates, items and totals). We deliberately do not show addresses or any payment details in that lookup. If you would rather we turn off rewards lookups for your email address, email us and we will.

• ·Standard server logs from our hosting provider — IP address, browser type, and the pages requested — used to keep the site running, troubleshoot errors and block abuse.
• ·Your browser stores your shopping cart and whether you dismissed the rewards announcement on your own device. That data stays in your browser and is never sent to us.

We do not run advertising trackers, we do not use third-party analytics cookies, and we do not build advertising profiles.

• ·To prepare, confirm, deliver and invoice your catering order.
• ·To contact you about an order — confirmations, timing, and anything we need to clarify.
• ·To process payments, refunds and any additional charges you approve.
• ·To calculate rewards balances and send gift cards you request.
• ·To keep accounting, tax and food-safety records as the law requires.
• ·To prevent fraud, abuse of the rewards program, and misuse of the site.
• ·To improve our menu, pricing and service.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We will not send you marketing email without your consent; order confirmations and messages about an order you placed are not marketing.

We share only what each provider needs to do its job:

• ·Stripe — payment processing, refunds and fraud prevention.
• ·Supabase — the database and file storage that hold our order records.
• ·Vercel — hosting for this website.
• ·Resend — sending order confirmations and rewards emails.
• ·Google Maps Platform — address suggestions while you type a delivery address.
• ·Our drivers and catering staff — the name, address, phone number, timing and order details needed to deliver your order.

We may also disclose information when the law requires it, to enforce our Terms of Service, to protect our rights or someone’s safety, or as part of a sale or transfer of the business, in which case we will post notice here.

We keep order records for as long as we need them for accounting, tax and legal purposes, which is generally seven years. Rewards records are kept while the program runs so balances stay accurate. You can ask us to delete information we are not required to keep.

California residents have the right to know what personal information we have collected, to request a copy of it, to have it corrected, and to request deletion. You also have the right not to be treated differently for exercising those rights. We do not sell or share personal information for advertising, so there is nothing to opt out of.

To exercise any of these rights, email orders@bonapizzacatering.com from the address you ordered with, or call (408) 448-5050. We may ask you to confirm details of a past order so we can be sure the request is really yours, and we will respond within the time the law allows.

The site is served over an encrypted connection, payment details go straight to Stripe, and access to order records is limited to the people who run the business. No system is perfectly secure, so we cannot guarantee absolute security, but we take the protection of your information seriously and act quickly if something looks wrong.

This site is meant for adults placing catering orders. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, email us and we will delete it.

We may update this policy as the business changes. The date at the top always reflects the current version, and material changes will be noted on this page.

Questions about this policy or about your information? Email orders@bonapizzacatering.com or call (408) 448-5050, Monday through Sunday, 10:00 AM to 8:00 PM.